Frequently Asked Questions

Who are the ranchers you work with?
We source all of our meats from hand selected family farmers. Each of our farms adheres to the highest standards of animal welfare. This includes raising the animals free from confinement: Cleaver’s products are all from animals humanely raised in a free-range environment and meet all Australian Certified Organic meats requirements.
What other certifications do your products hold?
Cleaver’s also carries the Non-GMO Project Verified (NGPV) label. The NGPV certification is stricter than the USDA rule for the National Bioengineered Food Disclosure Standard (NBFDS), ensuring the foods you buy and consume are non-GMO and safe for your family.
What do you feed Cleaver’s Organic cattle?
Our cattle are 100% grass-fed and grass-finished. Our cattle feed on native forage rations – never grain.
What’s the difference between grass-fed beef and grain-fed beef?
Grass-fed animals have meat that is lower in total fat, and also has more omega-3 fatty acids than meat from grain-fed animals.
Are Australian grass-fed beef requirements different from the American rules?
Yes. U.S. beef can be called grass-fed even if the cattle are “finished” on grain. We guarantee our animals are raised and finished only on grass and foliage.
What are the health benefits of grass-fed, organic beef?
Studies have shown that grass-fed, organic animals produce meat that is:
  • Lower in total fat
  • Higher in beta-carotene and total Omega-3s
  • Higher in CLA (CIS-9 Trans-11)
  • Higher in the Minerals Calcium, Magnesium and Potassium
  • Higher in the B-Vitamins Thiamin and Riboflavin
Are your cattle raised in a humane manner?
Yes! We verify and guarantee that all our cattle are humanely raised on environmentally sustainable ranches.
How will my order be shipped?
After being flash-frozen and vacuum-sealed, your order is place with care into an insulated, recyclable cooler. It’s then packed with dry ice to keep it frozen during shipping and delivery. By freezing and vacuum sealing, you’re ensured that the meats that you receive will retain their freshness and flavor for up to a full year. We ship via UPS for reliability. When your order arrives, your food should still be cool with little (or no) dry ice left. Click here to see an important COVID-19 notice regarding updates to our shipping policy.
Where can I recycle the foam cooler my order is shipped in?
Click here for nationwide foam cooler recycle centers.
How long will the products keep in my freezer?
Your products will last up to 1 year from the time you receive them.
After thawing, how long will your products last in the refrigerator?
As long as they’re properly refrigerated, meats will remain fresh for 5-7 days, poultry will last 3-5 days, and seafood 1-3 days.
When will you ship my order?
To ensure your food arrives in the best possible condition, we do not ship if it will be in transit over a weekend. Standard orders will ship Monday through Thursday. Orders placed after 12:00 p.m. ET on Thursdays will be shipped the following week in order to minimize time in transit. Click here to see an important COVID-19 notice regarding updates to our shipping policy.
How much will shipping cost me?
Standard shipping rates are applied according to your shipping zone. 1-2 Day Ground is $14.95. 2 Day Air is $17.95. Click here to see an important COVID-19 notice regarding updates to our shipping policy.
To what areas do you ship?
We ship everywhere in the U.S. except for Alaska, Hawaii, and any off-shore United States territories or possessions.
Must I be home when my order arrives?
No, but please remember your order needs to be placed in your freezer or refrigerator by the end of the day it’s delivered. Our foods are shipped with enough dry ice to keep your products cool until the end of the delivery day. If your order has been sitting on your doorstep and the dry ice has dissipated, there’s no need to worry. As long as your food is still cool to the touch, it will be perfectly safe.
What should I do if I’m not completely satisfied with my product?
Tell us all about it. Email us at support@cleaversorganic.com