Important Shipping Notice Regarding COVID-19
UPS has informed us that they have suspended their Service Guarantee “for all shipments to any destination at all service levels” for an unspecified period. They are experiencing delays in deliveries and can’t guarantee that they will arrive when promised. All shipping companies are having the same problems due to the seriousness of the COVID-19 outbreak.
Because UPS cannot guarantee timely deliveries, Cleaver’s cannot guarantee your meats will arrive on the promised date per our regular shipping policy. But we are taking all necessary steps to make sure your orders arrive safely and unthawed. This includes adding an additional 5 lbs.-10 lbs. of dry ice to all shipments to keep them frozen, even if there is a problem.
Thank you for your understanding. We will keep you informed of any changes as circumstances permit.
To what areas do you ship?
We ship everywhere in the U.S. except for Alaska, Hawaii, and any off-shore United States territories or possessions.
How will my order be shipped?
After being flash-frozen and vacuum-sealed, your order is placed with care into an insulated, recyclable cooler. It’s then packed with dry ice to keep it frozen during shipping and delivery. By freezing and vacuum sealing, you’re ensured that the meats you receive will retain their freshness and flavor for up to a full year. We ship via UPS for reliability. When your order arrives, your food should still be cool with little (or no) dry ice left.
How much will shipping cost me?
Our standard shipping rate is applied according to your shipping zone. 1-2 Day Ground is $14.95. 2 Day Air is $17.95.
Our Return Policy
If there is a problem with your order, please contact customer support and we'll work with you to make it right.*
Please contact us within 30 days of your shipment, and we’ll refund all or a portion of your shipment depending on the circumstances.
*There may be times we need to limit our refund policy.